Creative cloud Dowload link doesn´t work

Ok, i need help. been using and paying for the service for around a year, but had to reset my computer suddenly and now, trying to dowload the apps again, i can´t since even when the "dowload" link is available, it only sents me back to this useless screen and clicking send again does the exact same. Support isn´t clear and i seriously need the programs for my work. HELP ME.