Skip to main content
Participant
July 29, 2026

Creative Cloud Halts on Initializing....

Hi there,

For months I have this issues with Adobe Creative Cloud Desktop. I'm running ACCD on an up to date WIN11PRO computer (DELL Alienware). Problems starts since ACCD stops silently launch at startup and run in the background, letting me work from any location (ISP). Since 1 or maybe almost 2 years ago, ACCD won't silently starts anymore, it always popup on computer's start and ask me if I want to connect to CC. Nowadays I could connect from work to CC but I could not connect anymore from home (both on wi-fi connections). Why I'm saying this? Because I could connect from home through the wire!!! I have try'd all Adobe's solutions, and YES, I do have internet connection!!! The wire is not a solution at home because of the house setting, it could be just a temporary solution. If I connect my computer wi-fi via my phone's hotspot or if I "delete/forget” my wi-fi connection it works (connect to CC) 2 times out of 10 cases. So, If anyone could help me solve this issue I'd much obliged.

Many thanks for your time,

Yours,

Claudiu

    返信数 3

    Participant
    July 29, 2026

    Thanks, I have try this since the beginning.

    kglad
    Community Expert
    Community Expert
    July 30, 2026

    it doesn’t seem like a problem on adobe’s end.  you could try contacting adobe support using the problematic connection so support can check your computer while your connected to them.

     

    use the chat option (bottom right) to reach an agent, https://helpx.adobe.com/support-logged-in.html

    kglad
    Community Expert
    Community Expert
    July 29, 2026

    see https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    in particular, carefully check your hosts file.