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Sebastian Larranaga
Participant
August 8, 2023

Creative Cloud Lags Upon Launching on Login

  • August 8, 2023
  • 1 reply
  • 156 views

I'm using a 16" M1 Max MacBook Pro with a 10-core CPU and 32-core GPU from 2021, and ever since I got this machine back in 2022, Creative Cloud has this really irritating bug that when it launches as soon as you start up the computer, entering the Creative Cloud application is incredibly laggy and choppy. As soon as I quit the application and open it again, it works as smooth as butter. Why could this be and could this issue be fixed?

1 reply

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
August 8, 2023

Hi @Sebastian Larranaga , sorry to hear you're having this issue. Could you collect and upload a log file after you re-login? From the Creative Cloud app, go to "Help > Collect log file" for instructions on how to generate the log file. Once you've uploaded the file, please drop the filename here and the team will investigate.

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