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Laury31522441ykkj
Participant
August 10, 2023

Creative Cloud ne s'ouvre pas

  • August 10, 2023
  • 4 replies
  • 668 views

Bonjour,

 

Mon appli de bureau Creative cloud ne s'ouvre pas. La roue de progression tourne indéfiniment, je relance mais cela ne fonctionne pas. J'ai redémarré mon PC, désinstaller les applis, utiliser l'outil uninstaller etc... bref ! J'ai essayé toutes les solutions trouvées sur le site d'Adobe, rien à faire, le problème dure depuis plusieurs jours et je ne peux pas réinstal

    4 replies

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    August 18, 2023

    Hi @Laury31522441ykkj, 

    We investigated the logs and looks like proxy is configured on this machine. Can you please check if any hidden proxy are present or not on this machine by running the following command on command prompt:
    netsh winhttp show proxy

    Please share the screenshot of the output of the above command. And also share the screenshot of the LAN settings in Internet options and Proxy settings in Network & Internet settings. 

     

    Regards,

    Ruchika Wadhawan

      Kalvyn Rasquinha
      Community Manager
      Kalvyn RasquinhaCommunity Manager
      Community Manager
      August 10, 2023

      Thanks. I've asked the team to look at it.

      L
      Laury31522441ykkjAuthor
      Participant
      August 10, 2023

      Hi Kalvyn !

       

      This is : File: AdobeLogs_20230810_044632_264-win-GS.zxp

        Kalvyn Rasquinha
        Community Manager
        Kalvyn RasquinhaCommunity Manager
        Community Manager
        August 10, 2023

        Hi @Laury31522441ykkj , sorry to hear about this issue. Can you generate and upload a log file and share the filename with me? The tool and instructions are available at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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