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Participant
October 25, 2025

Creative Cloud "Vorgang wird abgebrochen"

  • October 25, 2025
  • 5 replies
  • 83 views

Hi everyone,
I’ve been stuck with a Creative Cloud issue for the past three days and can’t get past it. I manually stopped / cancelled all upgrades, because I wanted to install Acrobat Reader first. All updates were stopped but for the Camera Raw update says “Process is aborted”. (I am using the App in German, so the literal term is "Vorgang wird abgebrochen". Meaning, the stopping of the update is being processed. It has been like this for days. I quit Creative Cloud, re-started my MacBook etc. But the message stays the same.

Because of this, I can’t install or update any other apps, and I can’t cancel the process myself either.

Here’s what I’ve already tried:

  • Closed and reopened the Creative Cloud app multiple times

  • Restarted my computer several times

  • Tried the Repair option in the Creative Cloud uninstaller — but that also fails because the Camera Raw opertion is still active

  • Tried uninstalling Creative Cloud, but that would require uninstalling all my Adobe apps (Photoshop, Illustrator, etc.) — which really can’t be the solution.

Does anyone know how to completely stop or reset this stuck upload process without removing all Adobe apps?

Thanks so much for any help!

5 replies

kglad
Community Expert
Community Expert
October 27, 2025

@AlexVenetikidis 

 

good to hear!  and thank you for the update.

Participant
October 27, 2025

Thank you. I did not know that the seperate app "Creative Cloud Uninstaller" was something different then the "Uninstall Creative Cloud" <<< that comes with CC anyways. With the latter, I was not able to uninstall CC but with the seperate app I finally was abelt to and now re-installed CC. Great!!!

kglad
Community Expert
Community Expert
October 26, 2025

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Participant
October 26, 2025

Hey, thanks for the quick reply. I had CC desktop as the only app open, made it the forground, instead of the finder and did the shortcut. But nothing happens. On the web it says, the app should be prompted to re-start. 😞

kglad
Community Expert
Community Expert
October 25, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R