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Ramiro Cadenas
Participant
February 26, 2025

Creative Cloud wont load apps.

  • February 26, 2025
  • 1 reply
  • 154 views

Hi I need help, been trying to send emails and crash reports for the past 3 weeks and got no help whatsoever. 

 

I'll layout the problem and what I've tried already.

 

So, first of all, one day Creative Cloud stopped loading my Apps. I tried the "Repair" option, log in, log off. Nothing works. 

Next step would be to Unistall the App - Well I can't!! When I try to Unistall it says that I have other Apps so it can't be Unistalled. So I try to unistall Premiere Pro, and It won't let me because it opens up Creative Cloud in order to delete it from there, and guess what! The Apps never seem to load. 

 

I don't know what else to do honestly. Also it's worth to mention that I can't even you Premiere Pro because it crushes with an error, I've searched in YouTube and find an option that if you edit the preferences to open up with Windows 8 or something it'd be solved (I have windows 10), And yes it can run the program but is has like input lag and nothing really works. 

 

I'm paying for this service and haven't been able to use it for more than 3 weeks, so please, can anyone help me?

Thank you in advance. 

 

Also It's worth to mention, Premiere Pro 2025 and 2024 also wont work when I try to open them , the App crushes everytime I try to open it and I've sent the reports but no one answers. 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 26, 2025

if you have an individual subscription (not teams, enterprise or eduction):

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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