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Space_Man753945
Participant
September 6, 2024

Creative Cloud wont sign me in or open

  • September 6, 2024
  • 1 reply
  • 94 views

I dont know what happened it was working fine a month ago and now it wont work. Everytime I open the app it asks me to sign in so I do my usual sign in through google and when I try to it just bring me back saying to log in again. When I try to Sign in via browser it says your all good to go im signed in then I just get a black screen on the creative cloud app. I cant unintall and reinstall becuase i cant sign in and uninstall my apps. Could really use the help no idea what to do.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 6, 2024

something on your computer is causing the problem removing/changing your stored credentials (eg, av, antimalware, cleaner), or you have a permissions issue storing your sign in credentials. to check/confirm look for file changes in your oobe folder (esp, the opm.db file) where your credentials should be stored and not changed unless you explicitly change your adobe id and/or password.

A) Mac OS: /Users//Library/Application Support/Adobe/OOBE
NOTE: \Users\\Library\ is hidden by default. To unhide see below*

B) Windows: C:\Users\\AppData\Local\Adobe\OOBE
NOTE: AppData (and its subfolders) is hidden with Windows default settings. To unhide see below*

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding folders

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