Disturbing Customer Support Call

I am reaching out as a concerned customer, on account of a disturbing phonecall I had with Adobe's customer support staff (case #: ADB30135898 - G5Q9)

I spent an hour and a half on the phone with the support team today after noticing three unauthorized charges on my bank account, after having canceled my account in March of this year. Jafmeet, Enmol and Gurav denied my claims that I’d been charged after cancelling and lied to me on multiple occasions, changing their “story” multiple times. Jafmeet was especially dishonest and finally admitted to lying to me (which can be heard on the recording of the call). I am appalled by this complete lack of moral decency and professional transparency on behalf of Adobe and their customer support team and I will be informing others about Adobe’s questionable billing practices and dishonest support staff. 

I was told by Jafmeet that I would receive a satisfaction survey to my email, which I never received. 

Please let me know what you’ll be doing to address what happened today. I’ll be awaiting your response. 

P.S. Jafmeet was able to issue me a refund for any charges from Adobe in 2021 and 2022. I would like to request a refund for 2020 as well on account of the hours I wasted trying to sort out these unauthorized transactions and having spent over an hour on the phone with a very mediocre, unprofessional support staff.