Participating Frequently

Error 113 again and again

Forum|Forum|1 year ago
December 18, 2024
12 replies
322 views

Since one year Adobe CC updates became incredible slow for me and sometimes broke with error 113. Before that everything was fine, the problem started suddenly one or two years ago. But I still managed to update Lightroom Classic and Photoshop with much patience and several tries.

Since several days, updates dont work at all. They become stuck at 1% or another xx% and in the install-logs I can read error 113 again.

- I have the problem on two different machines (Windows 10 and Windows11)

- I have the problem on my home internet connection and when connecting to the internet over my mobile phone (usb tethering)

- No Firefall, no Proxys, no VPN. Antivirus disabled on both machines

- https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078?linkId=100000309948823 does not work

- checked hosts file on my computers: no adobe entrys

I am so frustrated and this costs me lot of time. Since other users seem to have similiar problems, I have to come to the conclusion, that the update process from adobe has some serious problems.

Any ideas? Please Adobe, fix your update process...

App installs and updates

kglad

Community Expert

sometimes, in some forums, an adobe employee responds, but even then it's not clear the feedback would ever get to a person that has the influence to change things.

P

patricke98771367Author

Participating Frequently

I know, thank you for your help. My reply was adressed to Adobe. If they ever read it.

kglad

Community Expert

this is not adobe support. these are user forums.

and, of course, the solutions that work for the majority of users will be used repeatedly.

further, for us that try to help, we can't determine what you've really done to fix the problem. we only know what you've said you've done. and even if you do what you say, we can't tell whether that was done correctly. eg, using your phone to connect only assures a different connection, if you disabled phone wifi.

P

patricke98771367Author

Participating Frequently

Since there are at least some users who have similar problems, it should actually be in the company's interest to look for solutions here. 
It's also okay if I get the message that we'll take a closer look at it at some point in the future.
But this pseudo support, in which the same text blocks are used again and again as solutions, is not helpful and costs us, the customers, hours of their time.

I really love your products, Adobe. But it would be nice, if you could improve support and maybe look into this in the future.

kglad

Community Expert

then cancel your subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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patricke98771367Author

Participating Frequently

Sorry, but this is just a waste of my time.

P

patricke98771367Author

Participating Frequently

Did as told me. Not helpful at all. An AI Agent(!) connected remote to my computer and tried to "solve" the problem. After 20 minutes he found out, that I have an update problem. I told him before. Then he found out that my computer has problems to reach the Adobe servers. Then I should "change" the internet connection. As I stated, I did this before and already tried to update my application via home dsl and mobile phone. Adobe... Really? But THIS is just ridiculous.

kglad

Community Expert

again, bypass the bot.

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patricke98771367Author

Participating Frequently

I tried the chat but it wasnt helpful at all. Asked for installed GPU and I had the impression it did not understand the problem at all. Maybe AI or bot although i was told it was a human. Maybe I try again. Thanks.

Anyone with similar problems found a solution? The strange thing is that sometimes the update process works although very slow. Most of the time: 113

kglad

Community Expert

use chat so your connection can be checked.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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