Participating Frequently

Files not found

Forum|Forum|2 months ago
November 6, 2025
8 replies
108 views

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.

A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).

Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.

In essence, I can't see my saved files in the creative cloud.
Please, what do I do? This isn't making sense.

kglad

Community Expert

yikes, i didn't expect that.

but i would store important files elsewhere too as insurance.

O

OneBluemanAuthor

Participating Frequently

Funnily, guess what?
It's actually pretty funny.
I have been using Adobe PS Version from 2021...I then decided to jump in to Adobe PS 2025 that was already installed, but in hibernation mode to see if we will have the same issue.
However, when it opened, the Creative Cloud automatically launched by itself and seem like it was newly updated or reinstalled (though I tried the "repair" aspect when I initially wanted to uninstall the Creative Cloud from my system) and was showing me newbie vibes.
Voila, see me see my creations from 5 years or thereabout ago (when was creative cloud launched?).
I exited the Adobe Photoshop recent version (2025) and relaunched the old version (2021)...see me see the same creation...well, this cloud thingy is goated...much more preferable than a 2TB external hard-drive.
I wasn't entirely bothered from the onset because I knew there will be one resolution or the other to ressolve this.

Well...we move onward!

Thanks, KGlad, for your swift response...it was encouraging and made me to keep up with hope.

kglad

Community Expert

then the problem's probably on adobe's side. wait a day or so to see if it resolves.

O

OneBluemanAuthor

Participating Frequently

I just did that now. But I'm receiving the same information I've been receiving for a while today now: "No Compatible Files to Show" and when I click the "Show All" button, I receive the initial message: "No Files to Show."

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

O

OneBluemanAuthor

Participating Frequently

I forgot to add that when I saved the file again, the file name changed by adding a (1) to the file name. This certainly means that the file very much exists.
I tried uninstalling the Creative Cloud App, but I received a pop-up that it can't be uninstalled while a family app is still installed.
I communicated with Adobe Community Help Chatbot, it gave nice troubleshoot, but one caught my attention which was to try to check for updates on the Creative Cloud App. I've tried that, but there is, unfortunately, still no changes.

O

OneBluemanAuthor

Participating Frequently

Thanks for the insight...however, I've tried that, but it's still a process I had already gone through before reporting the problem on here.
In essence, no show.
Another funny thing is that the file is there. Seeing that it was this morning I did the work, I checked back this afternoon to open the folder where the file is located. As soon as the folder opened, I saw the file at a flash. Seconds later, there was the pop-up that the folder is empty of any files.
I jumped on the links you sent, but there is no difference. It's still repeating the "There's nothing in this Folder" message after the folder is opened.
Meanwhile, it should be noted that the work is still in the "recent" section. I clicked on it and it opened. I tried saving it again in the same folder. It saved successfully. Unfortunately, the folder is still showing the "There's nothing in this Folder" message.