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LuMags
LuMags
Inspiring
December 5, 2023

Having to sign-in frequently

  • December 5, 2023
  • 1 reply
  • 216 views

Hi World,

 

Is anyone else having it where they sometimes need to log in to Adobe CC every day in order to use their apps? I've had it sometimes its fine for a few days and then sometimes even between shutdowns Adobe need me to sign in again on the same PC.

It's really quite annoying when "but it was fine just before lunch" and the extra time required to "log in with Google" wait, , choose account, wait, "You're good to go!", continue with Premiere.

 

Any ideas how to "trust" this PC in my account or similar to reduce/remove the need to frequently re-sign-in please?

Cheers!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 5, 2023

there's something (eg, av, antimalware, cleaner, defragger) that's corrupting your sign-in credentials which are saved in your OOBE* folder.

 

2) Browse to the following location based on your operating system.
 
    A) Mac OS: /Users/<user name>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user name>\Library\ is hidden by default. To unhide see below*
 
    B) Windows: C:\Users\<user name>\AppData\Local\Adobe\OOBE
NOTE: C:\Users\<user name>\AppData is hidden by default.  To unhide see below*
 
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