I get a message in Adobe Creative Cloud Desktop "There was a Problem loading some of the content"

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I keep getting a message in Adobe Creative Cloud Desktop "There was a Problem loading some of the content".

When I click on the Pre-release tab I only see the pre-release for Illustrator not any other pre-release apps.

When I look in the folder
C:\Program Files (x86)\Common Files\Adobe\OOBE the only folder it contains is \PDApp.
I have deleted the app and reinstalled it.
I have logged out and back in again and repaired the installation.

Can you advise how to fix this.

D

DoYouLikeHam

Inspiring

i’m having the same issue… and have un/re-installed CCDesktop App.. still getting this message.

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kglad

Community Expert

@DoYouLikeHam

first try, resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, follow the repair option using the cc desktop uninstaller/repairerr, https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Pips93Author

Participant

I have tried resetting the App and also using the cc desktop uninstaller/repairer.
It made no diffrence.I’m getting the same message.
Do you have any further advice so I can fix this.

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kglad

Community Expert

@Pips93

do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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