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3 replies

kglad
Community Expert
Community Expert
October 22, 2023

check your account to confirm your subscription is active and to verify your adobe id, https://account.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant
October 22, 2023

Yes

kglad
Community Expert
Community Expert
October 21, 2023

@Johanna32510091sznf 

 

do you had an education license?