iIllustrator files 'failed to download', ver 29.0. - creative cloud desktop app

ok

try a different browser 

@kglad I just tried again, this time right-click on file in the desktop app (it is online-always) and selected Open in Web App. It now shows this error on assets.adobe.com. 

you found your files online and can't download?  if yes, why can't you download?

@kglad  thanks for the quick reply, I tried that, but it hasn't solved my problem.

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.