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Participant
March 16, 2023

Instalación de Creative Cloud no finaliza exitosamente en Windows 10 Pro 22H2

  • March 16, 2023
  • 1 reply
  • 518 views

Hola, buenas tardes. Tengo una laptop con Windows 10 Pro versión 22H2, compilación 19045.2604. Quiero Instalar Adobe Creative Cloud y aborta la instalación, dejando el proceso incompleto, a pesar de mostrarse un Ícono de la app entre las aplicaciones disponibles, pero no ejecuta. Entiendo que la versión 22H2 es muy reciente. Alguien sabe cómo resolver el problema? Muchísimas gracias por su ayuda

1 reply

kglad
Community Expert
Community Expert
March 16, 2023

if it's installed, uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.