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Participant
Oct 20, 2025 8:49 PM UTC
Open for Voting

Is Adobe Express down?

Adobe express keeps on saying "network issue refresh again"  after I try to access my documents. PLEASE HELP. Freaking out as I may have lost a 80+ long page document. I cannot access any of them. 

4 replies

kglad
Community Expert
Community Expert
Oct 20, 2025 9:16 PM UTC

hoping sooner, but am discouraged.

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Amitej S
Community Manager
Community Manager
Oct 23, 2025 7:30 AM UTC

Hi@randall_0619, Due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues. This might be due to the same outage. Can you recheck and confirm if the issue is resolved for you? Let us know about your observations, we are here to help! 

 

Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

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Participant
Oct 20, 2025 8:56 PM UTC

Hopefully it is by the morning!

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kglad
Community Expert
Community Expert
Oct 20, 2025 8:52 PM UTC

retry when the aws outage is resolved.

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