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Zen Creative Agency
Zen Creative Agency
Known Participant
June 9, 2024

Libraries Sync Error

  • June 9, 2024
  • 5 replies
  • 818 views

I've been having this Libraries Sync Error in the Creative Cloud app now for about 4 years, and it

    5 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 30, 2025

    for most users a cc reset is all that's needed.

    jacquieb45495351
    jacquieb45495351
    Participant
    July 30, 2025

    Same issue here - did the OP ever get it resolved? 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 30, 2025

    Hi 

    @jacquieb45495351

    ,

     

    Welcome to the community! Could you please elaborate more on the issue you're experiencing? 

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 9, 2024

    contact adobe support via chat so they can check your computer, especially for a user profile error.  if you have time, and they fix the problem, please report what they did.

     

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Zen Creative Agency
    Zen Creative AgencyAuthor
    Known Participant
    June 9, 2024

    Thanks, but I've tried all of this, and even tried again after your post. None of this works.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 9, 2024
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're done)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
    5.  
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
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