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Participant
October 15, 2025

Login to Creative Cloud broken - can't switch profiles

  • October 15, 2025
  • 2 replies
  • 63 views

There's been an update or change on Creative Cloud loader on Mac. I am automatically loaded into the wrong profile under my corporate email and there's no option to switch to the correct profile. When I sign out and sign in again it just goes back to the wrong profile.

 

Has anyone else found this and worked out a solution?

2 replies

kglad
Community Expert
Community Expert
October 15, 2025

thanks for the update.

Participant
October 15, 2025

I had to reset the app. Cmd + Opt + R, then log out. Then the correct login screen appeared.