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Participant
Oct 15, 2025 4:21 PM UTC
Open for Voting

Login to Creative Cloud broken - can't switch profiles

There's been an update or change on Creative Cloud loader on Mac. I am automatically loaded into the wrong profile under my corporate email and there's no option to switch to the correct profile. When I sign out and sign in again it just goes back to the wrong profile.

 

Has anyone else found this and worked out a solution?

2 replies

kglad
Community Expert
Community Expert
Oct 15, 2025 5:21 PM UTC

thanks for the update.

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Participant
Oct 15, 2025 4:36 PM UTC

I had to reset the app. Cmd + Opt + R, then log out. Then the correct login screen appeared.

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