Skip to main content
E
E245291852hk6
Participant
February 13, 2024

macbook 2020, not allowing CC or app installation ?

  • February 13, 2024
  • 1 reply
  • 147 views

i had to delete creative cloud because it kept crashing so i decided to redownload it, ive been trying to on my macbook for weeks and it is not downloading, it just loads up until 5%, goes all the way to 100% very quickly, then the installer goes away, and nothing is downloaded, the same thing happened when i tried to download after effects again. i am soooo lost can someone explain why that could possibly happen. what could i do to avoid this and download what i need?

heres a detailed example of what happens: 

1: go on adobe website signed in and press download creative cloud

2: download "Creative_Cloud_Installer" to documents

3: double click the folder to install adobe creative cloud and open

4: enter password and start installing 

it downloads for seconds, goes to 100% then everything goes away and the installer is gone and i am left with nothing. what is happening?? help

 

 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2024

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices