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jhardyua
Participating Frequently
January 3, 2024

macOS Sonoma Adobe apps have old profile picture

  • January 3, 2024
  • 13 replies
  • 1880 views

This is a silly bug, but it's driving me up the wall. I've tried everything. I need help!

 

All my Adobe products show my correct profile picture except Photoshop. It shows my old profile picture. I've tried changing it again, deleting it and re-adding it, and uninstalling and reinstalling Photoshop... nothing seems to work.

 

Does anyone have a suggestion as to why Photoshop would be showing my old profile picture?

 

 

 

13 replies

jhardyua
jhardyuaAuthor
Participating Frequently
January 3, 2024

Potentially more helpful information: my Community profile image says it pulls from my Adobe account, but it's clearly not working, either.

jhardyua
jhardyuaAuthor
Participating Frequently
January 3, 2024

Hi @Kevin Stohlmeyer, yes I have logged out and back in several times. My account at adobe.com shows the correct image. That's where I have changed it several times, including removing and re-adding it. I've even tried a different picture.

Kevin Stohlmeyer
Community Expert
Community Expert
January 3, 2024

@jhardyua log out and back in? Check your account on adobe.com - what image is shown there?