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utku28018535mtkx
utku28018535mtkx
Participant
May 1, 2026

My yearly subscriptions canceled and there is no active plan showing even though there are 10 months left

  • May 1, 2026
  • 1 reply
  • 44 views

I’ve recived an e-mail that my cancel plan request has been approved, but I didn’t asked for it. I’ve paid for 12 months, there are 10 months left but now I don’t have any active plan. 

Please help me, I don’t know why and how this bug occured 

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 1, 2026

      ​@utku28018535mtkx 

       

      check your account, https://account.adobe.com to confirm

      klown00
      klown00
      Participant
      June 22, 2026

      i have a similar problem, i have 5 months left to my subscription yet suddenly its cancelled? there isnt any plan cancelation approve nor email about it, is there anyway to restore or fix this bug?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 22, 2026

      ​@klown00 

       

      first use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account, https://account.adobe.com

       

      does that account show a subscription or payment problem?

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