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Participant
Jun 10, 2025 6:10 AM UTC
Open for Voting

Не работает ИИ

Пишет ошибку, чтобы проверила подключение к интернету. Интернет работает стабильно,  уже переустановила приложение. Что нужно сделать? 

3 replies

kglad
Community Expert
Community Expert
Jun 11, 2025 12:49 PM UTC

or better, if using a firewall, whitelist adobe's endpoints - https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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droopydog500
Community Manager
Community Manager
Jun 11, 2025 11:32 AM UTC

Hi @Makovka_a,

 

If you can please answer @jane-e's question, we can give you a specific answer for the application you are using.

 

If you are using windows, the most frequent problem that stops AI in Adobe apps from working is the Windows firewall blocking traffic. If you are using windows, try resetting the firewall to the default configuration.

 

My best,

    droopy 

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Adobe Community Expert (not an Adobe employee)
jane-e
Community Expert
Community Expert
Jun 10, 2025 10:59 AM UTC

@Makovka_a 

 

Several Adobe applications use generative AI. Please tell us which one you are using so we can move your post.

 

Jane

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