Skip to main content
Participant
Jul 20, 2026 8:10 PM UTC
Open for Voting

New updates consistently crash applications

Almost every recent update to applications (specifically InDesign and Illustrator) cause the apps to crash or not open at all. I then need to reinstall an older version in order to use the application. It’s been happening for probably over a year now. 

    17 replies

    Participating Frequently
    Jul 22, 2026 9:33 PM UTC

    I had to uninstall the logitech plugin for the most recent Lightroom and Photoshop CC updates. Otherwise, it kept crashing or stalled at opening. Once I uninstalled it, things are running smoothly. 

    Translate
    kglad
    Community Expert
    Community Expert
    Jul 23, 2026 12:59 PM UTC

    ​@bestcee ​@Dianne29363270oidf 

     

    outdated plugins are a common cause of adobe app crashes.  start the problem app without loading plugins to test.

    Translate
    Participating Frequently
    Jul 23, 2026 1:44 PM UTC

    It wasn't outdated or causing any issues until this last update. :)

    I uninstalled it. After going through multiple Adobe help steps that not once mentioned plugins. I had to find that on reddit. So, I offer it as a solution because Adobe focuses first on the computer stats. 

    Translate
    Peru Bob
    Community Expert
    Community Expert
    Jul 21, 2026 2:24 PM UTC

    What size is your hard drive?

    How much free space is available?

    Translate
    Participant
    Jul 21, 2026 2:52 PM UTC

    I’m using 278GB of 954GB

    Translate
    kglad
    Community Expert
    Community Expert
    Jul 22, 2026 12:53 PM UTC

    instead of going through each spec, you can check https://helpx.adobe.com/creative-cloud/system-requirements.html

    Translate
    Participating Frequently
    Jul 21, 2026 5:54 AM UTC

    Premier is doing that too. AWFUL. CRASHES EVERY FEW SECONDS

    Translate
    kglad
    Community Expert
    Community Expert
    Jul 20, 2026 9:13 PM UTC

    you can install the previous version(s)

    Translate
    leo.r
    Community Expert
    Community Expert
    Jul 20, 2026 8:12 PM UTC

    What’s your operating system version? Also, what are the latest InDesign and Illustrator versions you’re able to use?

    Translate
    Participant
    Jul 20, 2026 8:19 PM UTC

    Windows 11 Pro version 25H2. I’m using Illustrator 29.8.7 and InDesign 20.5.4

    Translate
    leo.r
    Community Expert
    Community Expert
    Jul 20, 2026 8:21 PM UTC

    How much RAM do you have?

    Translate