Participant

Pantone Connect Plugin

Forum|Forum|8 months ago
May 7, 2025
7 replies
393 views

I am unable to download Pantone Connect plugin from Creative Cloud app

I keep getting the -2 error code, which says that it is either a permissions issue or I dont have enough space on my machine, both of which can't be true see as how I am an admin on my machine and it is brand new.

I am at a loss

kglad

Community Expert

i saw that.

you can also reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

E

eric_74Author

Participant

I have a pantone connect license

kglad

Community Expert

yes, i was implying

E

eric_74Author

Participant

Thanks, Dave

I will reachout to them

E

eric_74Author

Participant

I have a lisense with Pantone connect if that is what you are inquiring

kglad

Community Expert

you need a license: https://helpx.adobe.com/creative-cloud/adobe-color.html

David__B

Adobe Employee

Hi @eric_74

Sorry to hear about your difficulties. It might be worth reaching out to the plugin maker to see if they have suggestions https://adobe.ly/3GYIBpt

Best,

Dave

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