Payments being taken from bank account for creative cloud subscription but my account wont recognize

@Zack Badger 

If you do have different emails as suggested by @Kalvyn Rasquinha , then sign out and sign in with the email you purchased with.

If you still need help, contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

Hi @Zack Badger . In addition to what @kglad shared, could you check if there might be different emails tied to the accounts or if you have different user profiles tied to the same account.

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location