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Participant
December 26, 2023

Problems in running adobe apps, Error code: 12013

  • December 26, 2023
  • 4 replies
  • 12647 views

I have subscribed in adobe plan, and since I could not run any app becouse of this :

 

 

Can some one help me

4 replies

kglad
Community Expert
Community Expert
June 2, 2025

@Ged_Traynor 

 

interesting link...

Participant
June 1, 2025

I'm trying to open my Photoshop But I get the Error code: 12013
Someone help me please!

Ged_Traynor
Community Expert
Community Expert
June 1, 2025
Adobe Employee
December 24, 2024

The only resolution to this issue is NGL, Just follow these steps to resolve this error problem.

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

kglad
Community Expert
Community Expert
December 26, 2023

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus