Known Participant

Progress is slower than usual. Working on resolving issue... ALWAYS

Forum|Forum|7 months ago
June 19, 2025
9 replies
945 views

I'm not sure what the issue is but every single time I go to update any app I inevitably get the "Progress is slower than usual. Working on resolving issue..." and here's the thing, I 100% know it has nothing to do with the internet connection. I'm always updating at the office which is hardwired into a network broadcast facility that has bi-directional 990Mbs speeds just looking right now, so what's the deal with the software? (Working on a Windows 11 Pro PC, updated versions of everything)

App installs and updates

kglad

Community Expert

typically, restarting your computer would allow a proper uninstall.

M

MAK_ACE

Participating Frequently

By delete i mean frow the photoshop file into the basket. I know it's not standard practice. But Uninstall didn't work as Photoshop was still in the progress of updating. Which was cancelled an hour before. As Photoshop did not respond at all.

kglad

Community Expert

by "delete", do you mean you properly uninstalled photoshop per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html ?

M

MAK_ACE

Participating Frequently

Well i had to throw photoshop off my computer. Litterly delete it. As it CC kept saying that the program was being updated. Even after i canceled the update 1 hour ago. I only kept my Presets files. Once removed i asked CC to uninstall. Then a window opened is i was sure or should i Restore CC (This question was asked before, but Photoshop interviend). I restored CC and re-install Photoshop. Now atleast it works. Do i miss my pre settings. But that is a better option then no Photoshop at all.

kglad

Community Expert

@MAK_ACE

keep us updated after the reset. ie, it's unwise to reinstall without further guidance.

M

MAK_ACE

Participating Frequently

I have the same problems. It goes fast till 45% and then it stall and get the message "Progress is slower than usual. Working on resolving issue..." Then the program doesn't want to do anything. If you cancel, you can watch the cancel process all day. I already lost my Photoshop Beta, and this morninng normal Photoshop. I'm going to try Kglad's solution. Otherwise i need to de-install CC. And j=hope i get some programs back.