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Participating Frequently
Dec 5, 2025 5:39 AM UTC
Not Prioritized

Reverting to previous versions of Premier Pro is unavailable

I have tried to revert to an older version of premier pro due to the latest update having constant issues of crashing every time I open or creating a project. However, when I go to the drop down menu after selecting the three dots, the option of "other verisons" is absent I have a screenshot of the issue below "other versions" should be under "get add ons". Has anyone had this issue before and is there a way to fix it? 867865i8CEEE5CE1115F3A8.png

4 replies

kglad
Community Expert
Community Expert
Dec 5, 2025 11:43 PM UTC

when the update is a major version update, you're given the option to remove the older versions preferences.

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Peru Bob
Community Expert
Community Expert
Dec 5, 2025 7:50 PM UTC

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Participating Frequently
Dec 5, 2025 7:41 AM UTC

Is there a way to reset the preferences as well? 

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R Neil Haugen
Legend
Dec 5, 2025 7:28 AM UTC

There's a preference for allowing for older versions I think ... not at the computer at the moment. If I recall correctly, you set that, and then the option appears where you are.

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Everyone's mileage always varies ...