Skip to main content
Participant
August 31, 2026

Setup not working

  • August 31, 2026
  • 2 replies
  • 23 views

The setup doesn't work, the photoshop setup AND the CC setup and every other setup? Although it still appears in the Task manager, but nothing happens

2 replies

kglad
Community Expert
Community Expert
September 1, 2026

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html 

 

restart your computer (don't skip this)

 

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html 

 

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

use the desktop app to install your cc programs/trials

Peru Bob
Community Expert
Community Expert
September 1, 2026

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

 

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/apps/get-started/desktop-technical-requirements.html

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html