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gvwalsh1
Participant
April 29, 2023

Spurious unable to validate subscription status error

  • April 29, 2023
  • 8 replies
  • 452 views

This is a longstanding Creative Cloud issue (happening though many versions over at least the past 2 years).  I am currently running Windows 10 Pro version 21h2 on a Dell 2 processor desktop with 48 Gb of RAM. 

 

After a period of working correctly for a few weeks, I receive an unable to verify subscription status error from one of the apps, usually Acrobat, Bridge or Photoshop and am unable to use any of my Creative Cloud Apps.  This situation is permanent until I log out of Creative Cloud and log back in...a tedious process.  Then everything works again for some time, usually a week or two.  This is a very annoying bug because it usually happens when I am in a hurry.  

    8 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    November 2, 2023

    Hi @Superxveg , can you upload logs from your machine and share the log file name?

     

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 2, 2023

    @Superxveg 

     

    next time, ask adobe support if they can determine what's corrupting your credentials.

    Superxveg
    Superxveg
    Participant
    November 2, 2023

    So frustrating. It happens to me over and over and over again! Then I verify but it still wont work and have to wait hours for someone from adobe to remote desktop to my machine to fix it! Insanely frustrating!

    B
    Adobe Employee
    bturaka
    Adobe Employee
    May 11, 2023

    @gvwalsh1 if you think issue is still there, please share the asked logs here/ with the  Adobe Customer Support so that we can analyze.

    B
    Adobe Employee
    bturaka
    Adobe Employee
    May 3, 2023

    @gvwalsh1 , could you please collect the logs using Adobe Log Collector when the issue occured and share here/ with the  Adobe Customer Support.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 30, 2023

    your stored credentials aren't deteriorating on their own.

    G
    gvwalsh1Author
    Participant
    April 30, 2023

    Only have Microsoft Defender....no 3rd party anti malware.  Pretty vanilla collection of other 3rd party apps like Chrome and Quickbooks.  Situation also occurs on another Windows 10 computer used by my wife under different Adobe account but same Windows version

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 30, 2023

    something on your computer (eg, av, antimalware, cleaner etc) is corrupting your adobe credentials.

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