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juergenb84151248
juergenb84151248
Inspiring
October 21, 2024

sudden app update

  • October 21, 2024
  • 9 replies
  • 787 views

Hi folks,

just got a message that my apps have been upgraded to the latest version. Problem is, I did not ask for it. Especially LrC shall stay on 13.5.1, as it does not create to many issues on my installation. So automatic update was not activated for moths by purpose. Otherwise Creative Cloud would have done an automatic update to 14.0 first, when it became available, and it never got installed, as intended.

 

I did double check now and to my surprise auto update was activated (Version 6.4.0.361) - and I am pretty sure that I did not touch the settings lately.

Maybe there is a glitch in the latest install of creative cloud.

    9 replies

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    November 12, 2024

    @juergenb84151248 Could you please provide the log file name so we can retrieve it from our portal? The file name should be included in the email confirmation for the log collector tool.

    juergenb84151248
    juergenb84151248Author
    Inspiring
    November 12, 2024
    Hi

    AdobeLogs_20241112_084619_689-mac-GS.zxp

    Best Regards
    Juergen
    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    November 11, 2024

    Hi @juergenb84151248 To further investigate this issue, could you please collect and share creative cloud logs using Log collector tool.

     

    Regards,

    Ruchika Wadhawan

    juergenb84151248
    juergenb84151248Author
    Inspiring
    November 12, 2024
    Hi Ruchika Wadhawan

    Logs have been collected upload completed.

    Kind Regards
    Juergen
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 23, 2024

    does your computer meet specs?  https://helpx.adobe.com/creative-cloud/system-requirements.html

    C
    craigsam
    Participant
    October 23, 2024

    Didnt help, after reseting prefernaces and it trys to repload it just crashes again. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 23, 2024

    reset your preferences.

    C
    craigsam
    Participant
    October 23, 2024

    Up until now I hadn't started any updates and hadn't turned on automatic updates. Now when i try to open LRC the splash screen comes up with the new image saying loading preferances and then crashes. 

    Ive tried reverting back 2 versions but my catiloge is so outdated its not usable and will cause so much pain. Im now trying to update again to see what happins. Such a pain !!!! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 23, 2024

    @craigsam 

     

    what do you see when you start the lrc update?

    C
    craigsam
    Participant
    October 23, 2024

    HAd the same thing happen. Now my LRC wont load !! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2024

    i have auto-update enabled for the cc desktop app itself and disabled for the installed apps.  i've never had an app auto-update (yet).  (but i do get nagged alot to update.)

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