Community Expert

Takes ages to open

Forum|Forum|2 months ago
November 10, 2025
18 replies
210 views

Desktop app takes ages to open.

Spinning wheel for at least 1 minute on Loading Home tab.

W11

Others

Ian Lyons

Community Expert

@Tarun Saini

The Private Note does nothing and the link indicates No Access.

I've uploaded the logs to my Dropbox account. The link is https://www.dropbox.com/scl/fi/8st9pkn8kcfr86kbmldi6/AdobeLogs_20251118_201023_115-mac-GS.zxp?rlkey=h7w7drqxe8kbzwmqs2w5xc1y4&st=sicssyqh&dl=0

Tarun Saini

Community Manager

Thanks for sharing the logs @Ian Lyons,

I have shared it with our product team.

Regards,

Tarun

Ian Lyons

Community Expert

@Tarun Saini

Any possibility that someone can check out the logs that I sent last night (account is .......)

[Email address deleted, use PM instead: mod]

Tarun Saini

Community Manager

Thanks for your response @Ian Lyons,

Can you share them with me via PM? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL - https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

D

drtonyb

Brainiac

Latest version of Windows 11, latest update for Creative Cloud app, but still no Beta tab and checking for updates is extremely slow.

Tarun Saini

Community Manager

Hi @drtonyb @Ian Lyons,

We're sorry to hear about this experience. Could you please generate the logs from your machine and share them with us via a cloud storage link, so we can investigate further?

Here is the link to know more on how to generate the logs- https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

Regards,

Tarun

Ian Lyons

Community Expert

I ran the Log Collector Tool and they sucessfully uploaded. Hopefully, someone will look at them and figure out what's happening.

Ian Lyons

Community Expert

Thanks for the link, but the beta tab issue remains. Given that it occurs on the 3 computers that have the slow app population, I suspect the two issues are related.

kglad

Community Expert

@Ann Bens

only the clean install requires an effort.

kglad

Community Expert

@Ian Lyons

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/known-and-fixed-issues/beta-apps-unavailable-creative-cloud-desktop-app.html

Ian Lyons

Community Expert

When the app eventually populates, there is no Beta tab on top bar of the 3 computers affected by this issue. On the one that actually works as it should, the Beta tab is present.