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Ann Bens
Community Expert
Community Expert
November 10, 2025

Takes ages to open

  • November 10, 2025
  • 20 replies
  • 438 views

Desktop app takes ages to open.

Spinning wheel for at least 1 minute on Loading Home tab.

W11

20 replies

kglad
Community Expert
Community Expert
February 19, 2026
loeiks
Participant
February 18, 2026

Creative cloud app is a mess, not useful at all and required to use any adobe app. This is bad I have high-end PC and waiting cloud home/apps tab to load for minutes.

Fix your garbage app it’s been like that for years, and never ever think to create a chromium based app that will eat upp 500mb ram while doing nothing.

 

[Profanity removed by moderator]

Ian Lyons
Community Expert
Community Expert
November 19, 2025

@Tarun Saini 

 

The Private Note does nothing and the link indicates No Access.

 

I've uploaded the logs to my Dropbox account. The link is https://www.dropbox.com/scl/fi/8st9pkn8kcfr86kbmldi6/AdobeLogs_20251118_201023_115-mac-GS.zxp?rlkey=h7w7drqxe8kbzwmqs2w5xc1y4&st=sicssyqh&dl=0

 

Tarun Saini
Community Manager
Community Manager
November 19, 2025

Thanks for sharing the logs @Ian Lyons,

 

I have shared it with our product team.

 

Regards,

Tarun

Ian Lyons
Community Expert
Community Expert
November 19, 2025

@Tarun Saini 

 

Any possibility that someone can check out the logs that I sent last night (account is .......)

 

[Email address deleted, use PM instead: mod]

Tarun Saini
Community Manager
Community Manager
November 19, 2025

Thanks for your response @Ian Lyons,

 

Can you share them with me via PM? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL - https://community.adobe.com/t5/notes/privatenotespage

 

Regards,

Tarun

Legend
November 19, 2025

Latest version of Windows 11, latest update for Creative Cloud app, but still no Beta tab and checking for updates is extremely slow.

Tarun Saini
Community Manager
Community Manager
November 19, 2025

Hi @drtonyb @Ian Lyons,

 

We're sorry to hear about this experience. Could you please generate the logs from your machine and share them with us via a cloud storage link, so we can investigate further? 

 

Here is the link to know more on how to generate the logs- https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

 

Regards,

Tarun

Ian Lyons
Community Expert
Community Expert
November 18, 2025

I ran the Log Collector Tool and they sucessfully uploaded. Hopefully, someone will look at them and figure out what's happening.

Ian Lyons
Community Expert
Community Expert
November 18, 2025

Thanks for the link, but the beta tab issue remains. Given that it occurs on the 3 computers that have the slow app population, I suspect the two issues are related.

 

 

kglad
Community Expert
Community Expert
November 18, 2025

@Ann Bens 

 

only the clean install requires an effort.

Ian Lyons
Community Expert
Community Expert
November 18, 2025

When the app eventually populates, there is no Beta tab on top bar of the 3 computers affected by this issue. On the one that actually works as it should, the Beta tab is present.