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Participating Frequently
September 21, 2025

Todos los programas de Adobe me piden hacer login al abrirlos y, tras hacer login, se cierran

  • September 21, 2025
  • 20 replies
  • 276 views

Soy usuario de la suscripción a la Suite completa de aplicaciones de Adobe y, desde hace unos días (2025.09.18 más o menos), hay un error que me impide utilizar ninguno de estos programas en mi ordenador Windows.

ERROR:
Cuando abro cualquier programa de Adobe, me pide introducir mis datos de login, los cuales introduzco correctamente, y, entonces, o bien el programa se cierra automáticamente sin decir nada más (como con Acrobat, por ejemplo), o bien me sale un mensaje que pone "No podemos verificar el estado de tu suscripción". Código de error: 10000.

SISTEMA OPERATIVO:
Edición Windows 10 Enterprise LTSC
Versión 21H2
Instalado el ‎21/‎07/‎2024
Compilación del sistema operativo 19044.6332

COMPROBACIONES REALIZADAS:
- Mi suscripción de Adobe es válida, está vigente y no se ha devuelto ningún pago.
- Mis datos de login son correctos, puesto que pongo los mismos en la web de Adobe y entra correctamente (prueba de ello es que estoy escribiendo este mensaje desde la web, usando esta misma cuenta).
- He revisado el registro de Hosts de Windows y no existe ningún bloqueo de ninguna IP.
- He desactivado mi antivirus (Avast Free Antivirus) y se repite el mismo error con el antivirus desactivado.
- Las mismas aplicaciones de Adobe estaban funcionando perfectamente hace unos días, hasta que ha empezado este problema sin ningún cambio aparente por mi parte que pudiera haberlo causado.

Muchas gracias de antemano por cualquier ayuda — y díganme si requieren cualquier otra información por mi parte.

20 replies

kglad
Community Expert
Community Expert
October 5, 2025

if you want to make a suggestion to adobe, use https://www.adobe.com/products/wishform.html

Participating Frequently
October 5, 2025

I don't want to seem disrespectful, but I think I should be able to use whatever default browser I want.

I use Opera because I feel that its DOM Inspector and Ad Blocker features are superior to other browsers, but I have other browsers installed anyhow—like Google Chrome and Firefox, where I make cross-browser tests of the websites that I build.

I think that this is a bug that you should fix, or you should include a more helpful message for users like me that have encountered this issue, where you specify that your software requires specific default web browsers in order to work correctly, informing your paying clients which ones you support.

kglad
Community Expert
Community Expert
October 5, 2025

yes, opera fails to work with adobe.  use a different updated default browser.

Participating Frequently
October 5, 2025

OK, I've managed to uninstall everything, which was particularly difficult this time because it kept asking me to log into the Adobe Creative Cloud app, which would fail most of the times.

One thing I did notice, which I'm posting in case it could be of any importance in you solving this problem, is that, when I reinstalled Creative Cloud, instead of it opening a tab to log in on the Adobe website in my default browser (which is Opera), it opened it in Google Chrome.

Is it possible that the Adobe apps are failing to recognise my login data because it's trying to connect with Google Chrome instead of with my default browser, which is Opera? Do I need to open a logged in tab in Google Chrome in order for your apps to stop giving me this nightmare? 

kglad
Community Expert
Community Expert
October 5, 2025

it sounds like something local to your computer (eg,av) is corrupting your stored credentials.

Participating Frequently
October 5, 2025

Oh, and by the way, when I uninstalled all the apps one by one, despite selecting that I wanted to save all the program settings and customisations, I found to my horror that, after reinstalling everything again, all of this had been lost! I lost all of my Photoshop actions created with the exact settings for each of my clients, I lost all my Adobe Media Encoder custom export profiles... Absolute nightmare, it will be really difficult to find out all the settings I needed for each client/project and store them again—only to probably lose them once again, as I have to reinstall all the apps again.

I need a solution, please, so that I don't keep losing all this time (and money). 

Participating Frequently
October 5, 2025

Here I am again, 13 days after solving the issue by reinstalling everything, and I have the same error once again: the login isn't working in any of my Adobe applications or, in some cases, when I log in it says that they are unable to verify the status of my subscription.

Do I have to, once again, uninstall all of my Adobe applications (I only installed 12 of them this time, luckily) so that I can uninstall Creative Cloud, and then reinstall everything again? Am I going to have to do this very often? I'm really going to have to question if I'd be better off cancelling my full Adobe Creative Suite subscription and finding an alternative that doesn't cause me all this trouble and repetitive time-wasting.

kglad
Community Expert
Community Expert
September 22, 2025

thanks for the update.

Participating Frequently
September 22, 2025

Thank you. In the end I had to uninstall all of the Adobe applications, then uninstall Creative Cloud, and then I reinstalled everything again and the error stopped.

kglad
Community Expert
Community Expert
September 21, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.