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Participant
July 5, 2026

Unable to complete checkout due to a persistent "We couldn't process your payment" error, despite using multiple valid payment methods and devices.

  • July 5, 2026
  • 1 reply
  • 9 views

Hi Adobe Support Team,

Since July 2nd, I have been encountering a persistent payment error stating, "We couldn't process your payment," even though all my bank cards are legitimate and fully functional.

I have already exhausted all possible troubleshooting steps on my end:

  • Tried using different email addresses, networks, and devices.

  • Tried multiple different bank cards.

  • Verified with my bank that all international online transactions are fully enabled.

  • I even went to the bank to open a completely new account and get a brand-new card, but it still resulted in the same error.

  • Attempted to purchase the 1-year prepaid plan instead of the monthly plan, which also failed.

I have contacted your support agents multiple times regarding this:

  • I was told to wait 24 hours, but it has been about 3 days with no progress or resolution.

  • I provided my card details through a secure link for an agent to process the purchase on my behalf, but even that failed.

Since this happens across all cards (even new ones) and devices, this clearly seems to be a system block or technical issue on Adobe's end rather than an issue with my payment methods.

Please escalate this to your advanced billing or technical team immediately so I can successfully purchase my subscription.

Thank you,

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    1 reply

    kglad
    Community Expert
    Community Expert
    July 5, 2026

    see your duplicate post and please don’t post duplicate messages.