Participating Frequently

Unable to download files

Forum|Forum|6 months ago
August 5, 2025
9 replies
1206 views

I am no longer able to download my Fresco or Photoshop files from the Creative Cloud desktop app which I have been doing without issue for 6 months or so.

Downloading files no longer works in the web browser based Creative Cloud either.

Both respond by "Downloading local copy of...." for a good 10 minutes at least before simply stopping with no prompt or warning.

I am able to export any files from Adobe Fresco/Photshop to my iCloud account without any issue.

Have tried restarting, signing out, quitting and restarting, different browsers and computers etc.

I have used only of 20.2GB my 1TB in storage.

Any suggestions or workarounds (beside the one I have) would be appreciated.

Files and libraries

kglad

Community Expert

@epicwonder25

thank you again for that information

E

epicwonder25Author

Participating Frequently

Hi Kglad -

I was waiting for a call from an Adobe rep when I tested files that wouldn't download yetserday. They all downloaded just fine.

The Adobe rep then confirmed they had fixed something on their end, so I hope that is the end of that.

- Peter

kglad

Community Expert

thanks for the update. and yes, keep us posted.

E

epicwonder25Author

Participating Frequently

Hi kglad -
Thanks for the suggestion - no difference after resetting the app.

I got an email from Adobe after initiating an investigation:

Aug 6, 2025 10:57 AM (UTC-7)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Document Cloud Services(Document Cloud Storage)
Impact update: We’ve changed the impact start date for the availability issue.

Previous updates:
Aug 6, 2025 10:17 AM (UTC-7)
We’re investigating an availability issue.

I'll post the conclusion of the investigation when I get it...

kglad

Community Expert

ok, understood.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

after the reset, in the cc desktop app, click the files tab > select an asset > download. any problem?