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Participant
October 25, 2025

Unable to open any program because of plan issues

  • October 25, 2025
  • 1 reply
  • 72 views

Hello everyone, so the issue is simple, I can't open the apps, it requests me to buy them, on thye Creative cloud app I can see it says Your plan : Free membership

While if I click on Manage Account it shows Your plan : Creative Cloud Pro, also it says Free trial — 56 days left and under that my billing info. I tried loggin in in 2 different computers, I tried loggin out and in again, I tried fully updating my windows, I tried the chatbot but I got nothing usefull. If someone knows what could be the issue please let me know and I'll do my best to follow instructions and try everything out.
Thanks in advance.

 

Versions:
Adobe Creative Cloud 6.8.0.821
OS: Windows 11 Pro 25H2 Build 26200.6899

 

If more information is needed let me know

1 reply

kglad
Community Expert
Community Expert
October 25, 2025

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location