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lejon_8860
Participant
October 21, 2025

Unable to upload jpg

  • October 21, 2025
  • 1 reply
  • 38 views

Hey guy;

 

I'm having trouble uploading my jpg files to creative cloud in the desktop app. Whenever I try to upload it immediately says "unable to upload" and when I try to use the web option, there's no option for upload, only a create folder option. Has anyone else experienced this issue? if so, how did you resolve it?

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
October 21, 2025

Hi @lejon_8860

 

Sorry to hear about your difficulties. Have you tried restarting the computer? Can you also try resetting the Creative Cloud Desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


Also, you might want to check for updates from the Help menu

Please let us know if these help
- Dave

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