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Participant
August 17, 2026

updates sooooo slow

  • August 17, 2026
  • 2 replies
  • 11 views

Glitch 1: tried to edit ‘describe your bug’, and it completely erased the information I put in already.

Glitch 2: CC updates are so slow, they even seem to time-out and just sit there at the same percentage for days, or until I cancel them. When I cancel, they say cancelling, and stay stuck cancelling, sometimes indefinitely, even with restarting CC or my computer. I then can not try to update the app again, or update any other apps. I currently have 10 updates I can not do. I have tried all resources at Adobe, been told by Apple and online forums that many have this problem, and that CC affects iOS functionality. people pay a lot to use Adobe apps, Adobe needs to do better. Tahoe 26.5.2, MacBook Pro M2 2022, Adobe CC 6.9.1.1.3, no non-adobe app issues.

    2 replies

    kglad
    Community Expert
    Community Expert
    August 18, 2026

    first try, resetting the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

     

    then restart your computer.

     

    try an update.

     

    Participant
    August 18, 2026

    The first two didn’t help. Is there a updated version of CC? It does not show up in the app.