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December 18, 2025

We cannot use the plugin even if our account is not a Business/School or University account.

  • December 18, 2025
  • 6 replies
  • 315 views

We couldn't clarify the previous situation. No one properly dealt with it, and in the end, they said that since ours is a student account, we should contact the institution. But we're not affiliated with any institution!

 

Now, how many account types do you have?

Individuals - Business - Student/Teacher - School & University

 

 

- Individual: $69,
- Student/Teacher: $24 instead of $69 (discounted price).

Aren't both of these individual accounts? Both independent of institutions.

 

The other two are:

- Business: We can get this for our business, or if we work in a business, they define an account for us.
- School & University: For this, we need to apply to our school to open an account.

 

 

 

 

 

Okay, now let's get to the main problem.
This is the source of our problem, and I kindly request that you read this carefully. I wanted to explain this point by point because there's a lot of unnecessary information. Everything has been tried in this regard, and there are many people experiencing the same problem as me.

https://community.adobe.com/t5/creative-cloud-desktop-discussions/cc-plugins-tab-is-empty/td-p/15613481#M6390

 

Continuing;


Adobe officials say that your account is a student account. Okay, but it's an individual student account. When you impose software restrictions on the system, you restrict all STUDENT/TEACHER accounts.

Look, even when selling, you say the individual account costs $69, but if you're a student, you can get it for a year at a discount instead of $69. So, they're both essentially the same account. We use CreativeCloud completely, "I don't know what else you might accidentally block in the future."

However, you block us when we want to use plugins. For example, even though the plugins section in CreativeCloud doesn't work, we could download plugins from this address: "https://exchange.adobe.com/apps/browse/cc?product=All&listingType=plugins&sort=MOST_RECENT". But today I logged in and we're blocked there too.

 

Look, I'm saying it again, we don't have a Business or University account, we have an individual account. The fact that we got it with a student discount shouldn't make a difference, and it's not written in the contracts.

 

You're probably blocking all student accounts to prevent university student accounts from using plugins on school computers.

 

I REPEAT, THERE IS NO INSTITUTIONAL CONNECTION. The university didn't give me this; I benefited from the discount because I'm a university student.

 

If these kinds of absurdities are going to happen, I won't renew next year either.

 

 

 

Why am I shouting this out loud? Because you're making a mistake. Whether you download the plugin from the store or not isn't that important.

I can use plugins on my personal account by downloading them as executables and paying for them. If you block those too, then I'll completely sever ties with you.

But the reason I'm explaining this here is that if you don't correct this line of code while making this mistake, in the future, when you say that institutions shouldn't use certain AI tools or universities shouldn't use certain ones, you'll include teachers and students using personal accounts in this blocking as well.

So, I don't want the admin team to see this and review it, not the ones constantly copy-pasting answers. I'm also a programmer, and I hope you've made a mistake in good faith by adding restrictions to a contract that requires a complete account. Otherwise, this will unfortunately become a huge scandal.

6 replies

kglad
Community Expert
Community Expert
December 18, 2025

sometimes adobe employees check theeads in this forum.

December 18, 2025

You're not offering a solution? The other issue got very confusing, so I wanted to explain it point by point in a clearer way by opening a new topic here.

Did you wonder why I opened it again? Because you give the same answer every time to everyone. You say, "Your institution manages the account."

 

That's not the case. There's a bug, a mistake. Accounts obtained by applying at the school are different from accounts obtained from home by entering credit card information into the Adobe website. One is a corporate account, the other is a personal account. The only difference from the more expensive personal account is that Adobe gives these people a discount because they are students.

 

But for example, if someone works at an advertising firm and has a business account under the brand "xxx" and provides this service to their employees, this is an account with admin privileges; the company manages the content of this account. Another example: if a university has an agreement with Adobe and says, "You will provide this service to my students for this price," this is a school/university account, and the student requests it from their institution, and they give it to you. In this case, the authorized person is the institution, and they have the right to decide on the account content. And they've already clearly explained what these two accounts are on the site.

 

But the Individual and student/teacher accounts, out of the four options in the plan selection, are exactly the same. Both are independent of the institution. One is without a discount, the other you get with a discount using your student ID. There are hundreds of companies in the world that offer student discounts, and that's the logic. There are no restrictions; it's the same account but with a discount. Restrictions only exist for corporate accounts.

 

Now, did I explain it clearly? Please tell me you understand the difference, otherwise I'll go crazy 🙂 I don't know how else to explain it. And I don't know how to get this to the authorities either.

 

If the official Adobe community isn't going to offer a solution, if we can't reach official people from here, what's the point? I thought Adobe employees were seeing this too.

kglad
Community Expert
Community Expert
December 18, 2025

i'm not adobe. i'm not an adobe employee. i can't see your account details any more than you can see mine.

 

in addition, you've been posting elsewhere which complicates things for those of us trying to help.

December 18, 2025

You stubbornly insist that the account I paid for is linked to an institution.

 

Where can I see this connection? Because I have no such connection. I've been trying to explain this for a month, but you don't understand.

 

I have a standard Creative Cloud Pro account. The only difference is that I benefit from the student discount. I didn't go to the university and ask for a free Adobe membership; I paid for it myself.

 

 

Look at your own contract terms. There are no other differences mentioned. Because this is just the student discount version of the personal account.

 

 

 

 

This is my personal account. Is there any difference? NO 

 

 

 

December 18, 2025

How am I supposed to know if my account, which I bought with my own money, is managed by the company?

Because there is NO such thing. I'm not an Adobe employee, but I've learned everything by browsing your site. You're deliberately giving evasive answers.

 

You should have said this when you were selling it. You should have said, "We're selling this as a personal account for money, but we block certain things without your knowledge."

 

I HAVE NO INSTITUTIONAL CONNECTION. I've explained everything, and you insist on not understanding or can't explain.

 

Then you shouldn't offer four different account options.

Gemini, for example, gives students a free one-year PRO membership. They only ask if you're a student during registration. They don't restrict you because you have a student account. Because they offer the existing account to students at a promotional price.

 

Your accounts are the same; there are four different accounts, and the discounted version of the personal account is a student/teacher account. There's no institutional connection. You're just questioning whether these people are teachers or students.

 

But if this teacher or student could access this service from their school's IT center with a code or without paying a fee, then you would be 100% right.

 

So, as far as I understand, there isn't a single knowledgeable person here. I will write about this on global forums and everywhere else so people wake up. It seems you still don't know about the accounts you're selling. Or you're giving people completely incomplete information. I deeply regret signing a one-year contract. If I had known it was such an indifferent and unhelpful system, I definitely wouldn't have become a member.

kglad
Community Expert
Community Expert
December 18, 2025

education subscriptions can be managed by the individual or the institution. it depends.