zoomed in and the zoom got stuck in the position, will not zoom out

I was working in outline mode on a drawing that requires specific measurements to be applied, when i zoomed in and attempted the operation, zoom stopped working and then the software froze, it accepts the button inputs of the and reacts (i see the percentage changing when I attempt to zoom out again, but overall system is unresponsive. making me lose my work since now I have to reset the document.