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FeedbackCommunityMember
Inspiring
August 29, 2020

P: 10 Pictures do not sync.

  • August 29, 2020
  • 31 replies
  • 1470 views

Hi all,

I'm facing the same issue since a couple of days.

Followed instructions from above, deleted the pictures that was causing the issue, restarted LRC but now syncing is stuck on 10 remaining pictures with no apparent sync issues/ errors.

As some people indicated in the past: I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

Kind regards,
Dieter

Note: This conversation was created from a reply on: Lightroom Desktop: 1 Syncing Photo Never Syncs.

    This topic has been closed for replies.

    31 replies

    Show previous replies
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 9, 2020
    https://1drv.ms/u/s!BO2GWROn4Mb4hKBUoP-LYvN7EXRaAQ?e=wgECDk
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 9, 2020
    Dear Ragrawal,

    I have the diagnostic report ready. How do I share the link?

    Kind regards,
    Dieter
    R
    Adobe Employee
    ragrawal
    Adobe Employee
    September 8, 2020
    Hi Dieter, 

    Can you generate the sync diagnostic logs and upload it to some shared location (dropbox ?) and share the link with me. You can generate a diagnostic report by going to Preferences->Lr Sync tab and hold down the option/alt key button. Click the “Generate Diagnostic report” button.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 7, 2020
    Correct Alan,

    They have been uploaded, but still the error remains visible...

    Kind regards,
    Dieter
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 6, 2020
    Dieter. I may have misread your original post. I thought you were not seeing anything in Sync Activity. Now, I see that your photos are stuck in sync. Classic will show them as "uploading" forever.

    Did you check Lightroom Web to see if they have actually been uploaded? In my experience, the stuck photos do get uploaded to the cloud, but for some reason, Classic never gets notified, so it thinks they're still uploading.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 4, 2020
    Dear Alan,

    thank you for your reply. Unfortunately, in my cases, even after I left my session open a full day, nothing happens...


    Image is not available



    This screenshot show situation after multiple hours online and connected during several days since last 10 days...

    Kind regards,
    Dieter
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 3, 2020
    It sounds like you've opened the sync activity tab in Preferences and it was empty. Is that right? Did you know that sometimes, it takes 30 seconds or more for Sync Activity to populate? Try waiting and see if it shows you the 10 photos that are stuck.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 1, 2020
    Thank you Rikk, I'm here in the thread as well.

    Kind regards,
    Dieter
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    September 1, 2020
    Moving to a Lightroom Classic Thread
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 31, 2020
    Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.18363

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