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Participant
October 13, 2023

P: 13.0.1 at launch [LrC quit unexpectedly] (Mac)

  • October 13, 2023
  • 138 replies
  • 40703 views

Hi I recently updated my Lightroom Classic and now every time I try to launch it I get the error 'Adobe Lightroom Classic quit unexpectedl'

 

Below is the crash report. Does anyone know a fix to this?


<Apple Crash report removed so Pinned Post is visible>

This topic has been closed for replies.

138 replies

AManWithACamera.com
Participant
October 13, 2023

The steps outlined by @Rikk Flohr: Photography did work for me on my MBP. But it's a new machine with essentially a virgin LrC install and no catalog. I have not yet tried it on my main machine which is the Mac mini. Still concerned that I will end up loosing some settings or preferences by uninstalling LrC 13.0 as step one.

Participant
October 13, 2023

No, this does not work. 

Rikk Flohr_Photography
Community Manager
Community Manager
October 13, 2023

@davids28781873  Thanks for replying back!

 

Rikk Flohr: Adobe Photography Org
davids28781873
Participant
October 13, 2023

Yes, these reinstall steps worked for me.  Thank you!

Rikk Flohr_Photography
Community Manager
Community Manager
October 13, 2023

@dawii 

After examination by the engineering staff who've been reviewing logs, this appears to be the result of an aberrant installation.  If you follow the steps in the Pinned post I've outlined and @johnrellis  confirmed in the "Correct Answer", you should be able to resolve this today without update.

Please let us know how you fared.

 

Rikk Flohr: Adobe Photography Org
Participant
October 13, 2023

Do we have a timeline from Adobe for this issue resolution?

Rikk Flohr_Photography
Community Manager
Community Manager
October 13, 2023

@AManWithACamera.com 

There should be no loss of data, preferences or presets.  A clean reinstall of Lightroom should not touch any customer content. I do it regularly as I run so many alpha/beta versions and have never had issue. 

That said, a good backup before hand is always prudent!

Rikk Flohr: Adobe Photography Org
AManWithACamera.com
Participant
October 13, 2023

@Rikk Flohr: Photography - question: does this cause you to lose any LrC settings/preferences, etc? Because if so, the alternative of reverting to 13.0 and waiting for the next update, which one would hope, would not result in a crash on program start, is an easier and arguably better option.

johnrellis
Legend
October 13, 2023

@Rikk Flohr: Photography, "The recommendation for this issue is to perform a clean reinstall of 13.0.1"

 

Following those exact steps worked for me, eliminating the crash-on-launch I too was getting with LR 13.0.1 on Mac OS 13.5.1:

https://community.adobe.com/t5/lightroom-classic-bugs/p-13-0-1-at-launch-lrc-quit-unexpectedly/idc-p/14155021#M47345

 

Waiting 5 minutes as the last step was important, since I was getting the spinning color wheel after first launching LR 13.0.1.

 

Participating Frequently
October 13, 2023

Same issue coming up for me, I just reverted back to 13.0 until the next update comes out. It's the quickest solution for myself.