Known Participant

P: Account Name on Lightroom Classic is incorrect "%20" replaces [Space]

Forum|Forum|3 years ago
July 17, 2022
33 replies
7402 views

For no reason in particular, LR started to show my name as seen below. I have no idea how to fix it. When I log in to my account, it just has first and lastname without the "%20" in it. Does anyone know how to fix this?

Thanks so much!

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ianspanierphoto

Participant

I spoke with Adobe and it's a known issue. The best work around is to create a separate user and work from the other user desktop.
I'm "told" the next update should repair the issue processing images with a watermark.
the %20 issue can be fixed in preferences but I think it keeps coming back until this other issue is resolved.
I can confirm the alternative user does work to solve the issue.

Victoria Bampton LR Queen

Community Expert

I've just seen it in the Copyright field in LR Desktop too. It's gotta be a server-side change.

Victoria - The Lightroom Queen

mhooreman

Participant

Hello,

I'm using LR Classic 11.4.1 on MacOS 12.0.1.

My "Adobe ID" is "Michaël Hooreman". As you can see in the attached screenshot, when LR Classic shows it, it is done as "Michae%C3%ABl%20Hooreman". This is the case for example in the identity card on the top left of the screen, as well as in the "Lightroom Synchronization" (cloud storage) settings.

It seems that accented letters as well as spaces seems rendered as encoded URL instead of normal UTF8 text.

Version information: (in french, sorry)

Version Lightroom Classic: 11.4.1 [ 202206241800-b406ce4c ]
Licence: Creative Cloud
Paramètre de langue: fr-BE
Système d'exploitation : Mac OS 12
Version : 12.0.1 [21A559]
Architecture de l'application : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 4,2Ghz
Version SQLite: 3.36.0
Mémoire intégrée : 32 768,0 Mo
Mémoire réelle disponible pour Lightroom : 32 768,0 Mo
Mémoire réelle utilisée par Lightroom : 4 516,8 Mo (13,7%)
Mémoire virtuelle utilisée par Lightroom : 42 650,2 Mo
Taille de la mémoire cache : 917,2Mo
Version interne de Camera Raw: 14.4.1 [ 1122 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 723Mo / 16383Mo (4%)
Mémoire réelle de Camera Raw: 726Mo / 32768Mo (2%)
Affichages : 1) 5760x3240

P

petrh57739665

Participant

I have the same issue. No special characters (US only) and LRC displays %20 instead of a space between name and surname in identity plate. This is definitelly a new bug introduced by LRC 14.4.1 on Mac platform (not sure if not already in 14.4). But anyway on older versions everyting was fine.

ianspanierphoto

Participant

Since updating small jpg export is crazy slow. Never had this issue before. As well, a "20%" is now appearing between my first and last name in the name plate. This can't be good...

I am on a MacBook Pro, Montery 12.4, 2.3GHz Quad Core INtel Core i7 with 32GB 3733 MHz LPDDR4X

cehilton

Participating Frequently

I first noticed it on Win 10, LRC 11.1. Upgraded to 11.14.1: same problem.

Also seeing it on MacOS, LRC 11.2.

C

ColinMcD

Inspiring

I have exactly the same issue. Identity Plate is wrong (as is Preferences) but logging in to my Adobe account on line shows the correct name with no strange characters

M

michael-corrigan

Known Participant

Lightroom Classic version: 11.4 on Mac BigSur.

I notice that my account name is URL encoded with the space being shown as %20.

It may have occurred earlier - I don't usually pay attention to that area.

Online, account name is as usual and this is the only place I can update my name (no edit account button in Lightroom prefreences):

Rikk Flohr_Photography

I've attempted to duplicate this on Win 10 and had no success regardless of font, number of spaces or the setting in the Preferences>File Handling.

There must be more to the story?

Rikk Flohr: Adobe Photography Org

Victoria Bampton LR Queen

Community Expert

I've seen it on my Mac in 11.4.1 and a number of reports on the FB LR Help groups. Only this weekend though, not coinciding with installing an update - could it be something server-side that's gone wrong?

Oh and it disappeared again when I restarted LR. Weirder and weirder.

Victoria - The Lightroom Queen

Jim Wilde

Community Expert

Looks like it may be a bug in 11.4.1....it's been reported today at the lightroomqueen.com forum: https://www.lightroomqueen.com/community/threads/adobe-account-name.45829/

And I see it as well on my Win10 system, though my Mac system is OK.

JohanElzenga

Community Expert

This could be caused by an old bug. %20 is the ASCII notation of a space. Lightroom has a preference setting to disallow spaces in file and folder names, but that lead to similar weird things in the past, so try what happens if you change this setting. I believe it's Preferences - File Handling (I'm typing this on my iPad so I can't check it).

-- Johan W. Elzenga

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