Known Participant

P: AI Masks Require updating and/or disappear

Forum|Forum|1 year ago
June 21, 2024
63 replies
50509 views

Hello,

I recently had a call with Adobe support with no luck. I have found some threads on this but nothing presents a solution and it seems hard to find what the actual issue is.

If I edit a client gallery and use any healing brush tool or AI masking tool, the mask or healing brush/generative AI will get a red dot underneath after going back to the start of the gallery, my AI edits are gone....

I also noticed this happens 100% of the time when I quite and reopen lightroom, I can fix the mask, update ai settings but it just resets each time I open lightroom.

We tested a new catalogue, we tested a bunch of things with no luck.

We really need a fix on this Adobe it is killing workflow, not sure what broke this setting. I can't revert to an old version because I have lots of photos (I do 1 catalogue per year) and can't go back weeks of client work.

Also this catalogue was started at the begining of 2025 so there is no version 13 of this catalogue to revert to and test.

PLEASE HELP ADOBE!

macOS

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T

talented_warmth0396

Participating Frequently

Very bad Update. Nothing fixed. Loupedeck ist freezing now

T

talented_warmth0396

Participating Frequently

Very bad Update! Nothing fixed. Loupedeck ist now freezing, no Support. Its not possible to use ki mask with Louoedeck.

B

borgbroth

Participating Frequently

The update does not fix anything, please launch an update that actually fixes the problem. I don't need 57 minutes of AI setting updates when I didn't have the AI features turned on in the first place. Please remove the bloatware from your previously sufficient product and let the professionals use the product they paid for when they signed up. It's embarassing to tell people "gO tO hElP >uPdAtE" just for another version that doesn't work and loads on more heavy, underperforming features no one asked for.

joeg85029849

Participant

All of my Adobe products are fully up to date including LrC now version 15.0 and I am now having this issue constantly, where as before I had the issue maybe like once every few months. Now AI remove simply does not save if I export an image or close LR.

M

Miriam Kaulbarsch

Participant

Sounds wonderful, thank you!

tonyhartphoto

Participating Frequently

Really pleased to hear this. I look forward to finding out more about how the fix has been implemented. Appreciate you guys working on it.

Sameer K

Community Manager

Hello everyone,

An update for Adobe Photography products has been released as part of the MAX cycle. This update addresses the reported issue.

If you don’t see the update in your Creative Cloud app, refresh it using [Ctrl/Cmd] + [Alt/Opt] + [R].

Please note: It may take up to 24 hours for the update to appear.

Thank you for your continued patience.

T

talented_warmth0396

Participating Frequently

I befürchte es ist eine absichtlich Beschränkung die mit der neuen Version von CameraRaw eingeführt wurde. downgraded man auf eine deutlich ältere LC Version mit dem alten CameraRaw funktioniert alles tadellos.

Adobe hilft hier leider nicht. Auch meine Kontaktversuche verliefen leider frustran. Auch eigene Presets mit ki lassen sich nicht mehr per Loupedeckshortcut ansteuern.

A

Albano_Teixeira5781

Participant

Boa noite,

Alguém teve este tipo de problema com o lightroom Classic;

Faço os ajustes necessários nas fotografias e ficam gravados, mas se usar a ferramenta de remover a limpar alguma coisa, depois de limpar algumas fotografias, tudo que removi da/s fotografias volta novamente.

Já falei com o suporte, também remotamente, mas ficou na mesma.

Se alguém me conseguir ajudar, agradeço desde já.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

johnrellis

Legend

See this post for possible causes and a workaround;

https://community.adobe.com/t5/lightroom-classic-discussions/p-ai-masks-require-updating-and-or-disappear/m-p/15514958/page/4#M414181

L

leighsellner

Participant

I started having this issue the other day. Was trying to hold out on updating because Denoising was a VERY important part of my work flow but the masks being removed when going to the next issue is impossible to work with so I updated both Lightroom classic and made sure I was on the latest Mac OS and the issue persists. Did what was written in the comments and issue persists on top of now loosing being able to denoise mulitple issues while I sleep. After using lightroom for 15 years I know think I have to figure out something else. I cannot edit any of my current client work.

I also do not use or have imagen to have that cause the issue. Please help!!!