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danteand
Participant
Oct 31, 2022 2:02 AM UTC
Released

P: Backup won't write to Network drive

Lightroom Classic version 12.0.1

macOS 12.6.1 (21G217)

 

Upon quitting, Lr Classic asks to save a backup. If the backup is saved to a local drive, it succeeds. If it is set to save to a network drive (NAS) it fails.

1. Open Lightroom Classic

2. Quit Lightroom Classic, click Yes to really Quit

3. In the Back Up Catalog dialog select a network drive, Test integrity and Optimize can be checked or unchecked, click "Back up" button

4. Backup Up Catalog window appears with "Copying catalog" progress bar, it changes to "Compressing catalog backup"

5. Errror message appears, "Lightroom was unable to back up the catalog named "CatalogFilename". Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.

6. Choose a local backup drive and it works

 

This was working in version 12.0, but would sometimes crash after saving. Now it doesn't crash, but it won't write. I tried unchecking and rechecking Full Disk Access in Security & Privacy for Lr Classic. No change. Error message attached.

 

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    26 replies

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    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    Dec 13, 2022 9:47 AM UTC

    This is fixed in 12.1

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    m cs16279208
    m cs16279208
    Participating Frequently
    Dec 13, 2022 5:31 AM UTC

    There is NO MENTION of this being fixed in ver 12.1 just released.

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    m cs16279208
    m cs16279208
    Participating Frequently
    Dec 12, 2022 2:30 PM UTC

    STILL NOT FIXED! 

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    robertf82102826
    robertf82102826
    Participant
    Dec 7, 2022 8:48 PM UTC

    Come on, please get this fixed ASAP

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    Olivier27061807r2ek
    Participant
    Nov 30, 2022 9:40 PM UTC

    Idem.
    Cependant, malgré le message d'erreur, je vois que la sauvegarde a bien eue lieu.
    Je l'ai comparé avec la sauvegarde effectuée après en local et j'ai bien la meme taille de fichier.
    Probleme bien dérangeant, la sauvegarde en local se fait en moins de 5 secondes, sur le nas cela prend baucoup de temps (avec à la clé le message d'erreur) !!!

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    margaretw24562572
    Participant
    Nov 29, 2022 4:16 AM UTC

    Have not been able to back up catalogue to my Sunology NAS ever since MAC upgraded to Ventura (Lightroom upgraded later htat same day as well). Has anyone found a way to remedy this?

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    m cs16279208
    m cs16279208
    Participating Frequently
    Nov 26, 2022 11:29 PM UTC

    C'MON Adobe, it's coming up on 4 weeks since acknoledging this bug.  When can we expect this to be fixed?  I've held off updating because of this critical issue.  It worked before, what did you do to break it?

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      Lewis Craik
      Participating Frequently
      Nov 26, 2022 10:29 PM UTC

      Since updating Lightroom Classic to v12 I have not been able to backup my catalog to a network drive, the same network drive that I have been backing up my Lightroom catalog to for years. The drive exists, and has plenty of space on it. I backed up my catalog right before updating from v11 to v12 and it worked fine. However, now everytime I back up my catalog, it appears to do the back up, then at the end shows a popup saying that the backup could not be completed. It seems to be failing during the compressing stage.

      Does anyone have any idea what this could be? And how I can fix it?

      For reference I am on macOS Ventura.

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      JohanElzenga
      Community Expert
      JohanElzengaCommunity Expert
      Community Expert
      Nov 26, 2022 10:39 PM UTC

      Known issue. Update to version 12.0.1.

       

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      -- Johan W. Elzenga
      Lewis Craik
      Participating Frequently
      Nov 27, 2022 7:15 AM UTC

      Thanks, but this is still happening on v12.0.1

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      PURDIESMITH
      Participant
      Nov 21, 2022 8:37 PM UTC

      Will we be notified when this is fixed as I too are having this problem and have wasted a whole afternoon trying to resolve this, including 2 hours spent chatting to an Adobe agent and at no point did he mention it was a known issue.

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      Gerald Kapounek
      Gerald Kapounek
      Participant
      Nov 15, 2022 7:11 PM UTC

      same problem here! Just did the update from LR 11 to 12.01, and can't do a backup to my Synology NAS anymore (only to a local drive)

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