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douglasw12835965
douglasw12835965
Known Participant
October 26, 2021

P: Catalog fails update from 10.4 to 11.0

  • October 26, 2021
  • 44 replies
  • 7889 views

Updated Lightroom to 11.0 this morning. The first message I get is "Cannot convert catalog" and reference to an Adobe webpage.

I've checked and there is no LRCAT.LOCK file. All my other catalogs have converted with no problems. It's the big one (of course) that is an issue.

I'm running an Intel iMac 27in (2019) with 64GB Ram and about 300GB free on the main hard drive. Photos are stored both on the main drive and an external drive. This is a configuration I've used extensively for a few years now and have about 112000 photos in the catalog. The OS is macOS Big Sur v11.6.

Any suggestions are appreciated. In the interim I've started a new catalog and am "adding in place" the photo files. That means I'll lose the collections, but I guess there are worse outcomes possible.

Thanks.      ...Doug

    This topic has been closed for replies.

    44 replies

    Show previous replies
    J
    jdliddil
    Known Participant
    November 4, 2021

    Finding I have to rebuild my smart previews

    J
    jdliddil
    Known Participant
    November 3, 2021

    Thank you. I'll download it later. I did run a complete optimize before the upgrade.

    J
    jzendegui@gmail.com
    Participant
    November 3, 2021
    I am also frustrated, though I am not a professional so don’t have
    obligations. I went back to 10.4 to help quiet my mood. I would appreciate
    the phone number you have so that I can also push.

    Joe
    --

    Joseph G Zendegui
    Weaverville NC

    Sent from my iPhone
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    November 3, 2021

    @jdliddil Your catalog upgraded without issues on my system. Please check your Direct Messages for a link for you updated catalog. 

    Rikk Flohr: Adobe Photography Org
    J
    jdliddil
    Known Participant
    November 3, 2021

    crickets

    R
    richie2609
    Participant
    November 3, 2021

    Any news on that issue?

    lisab50241878
    lisab50241878
    Participating Frequently
    November 3, 2021

    I AM BECOMING BEYOND LIVID.  I HAVE HAD THIS ISSUE FOR OVER A WEEK.  I SENT IN MY CATALOG OVER A WEEK AGO.  EVERY TIME I CALL IN TO FIND OUT WHAT IS THE STATUS, I GET "WE WILL CALL YOU BACK WITHIN 24-48 HOURS". OF COURSE, NO ONE CALLS ME BACK.  I CALL AGAIN AND STATE "I CANNOT BE THE ONLY ONE WITH THIS ISSUE!!!! (I CANNOT UNDERSTAND THE PERSON ON THE PHONE AT ALL)" AGAIN I AM TOLD I WILL RECEIVE A CALL WITHIN 24-48 HOURS, OR A SUPERVISOR WILL CALL ME BACK THAT EVERNING.  NEITHER OF WHICH OCCURS.  I AM STILL HAVING THE SAME ISSUE.  IT HAS BEEN OVER A WEEK NOW AND I CANNOT WORK.  I CANNOT GET ANY WORK DONE FOR MY CLIENTS!!!  I AM PAYING FOR A SERVICE THAT IS NOT WORKING AT ALL!!  THIS IS GETTING BEYOND FRUSTRATING.  YOU WOULD THINK THEY WOULD ALLOCATE ENOUGH STAFF TO FIX THEIR UPGRADE THEY SHOULD HAVE TESTED AND RETESTED BEFORE LAUNCHING.  I AM CURRENTLY ON THE NEVER ENDIND HOLD FOR OVER AN HOUR WITH OUT BEING TOLD I AM BEING PUT ON HOLD.  SUCH NICE CUSTIMER SERVICE!!! I AM BEYOND MAD!

      G
      gaspardw
      Participant
      November 1, 2021

      I'm having the same problem upgrading from LRC 10.4 to LRC 11, cataloque can't be upgradet to the new LRC version.

      J
      jzendegui@gmail.com
      Participant
      October 31, 2021

      I am also having this problem.  I'm running Windows 10.  Waiting impatiently for a solution from Adobe.

      S
      stevermoore
      Known Participant
      October 30, 2021

      I am having the same issue with my main catalogue.  I tried optimising the catalogue before attempting an update but still the same.  I have sent the catalogue file to Adobe and they have said they have repaired it, but they haven't its still the same. Grrr !!!

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