Known Participant

P: Catalog fails update from 10.4 to 11.0

Forum|Forum|4 years ago
October 26, 2021
44 replies
7889 views

Updated Lightroom to 11.0 this morning. The first message I get is "Cannot convert catalog" and reference to an Adobe webpage.

I've checked and there is no LRCAT.LOCK file. All my other catalogs have converted with no problems. It's the big one (of course) that is an issue.

I'm running an Intel iMac 27in (2019) with 64GB Ram and about 300GB free on the main hard drive. Photos are stored both on the main drive and an external drive. This is a configuration I've used extensively for a few years now and have about 112000 photos in the catalog. The OS is macOS Big Sur v11.6.

Any suggestions are appreciated. In the interim I've started a new catalog and am "adding in place" the photo files. That means I'll lose the collections, but I guess there are worse outcomes possible.

Thanks. ...Doug

macOS

This topic has been closed for replies.

Show previous replies

Rikk Flohr_Photography

Community Manager

Greetings -

To those who have sent catalogs, thank you. We do not need additional catalogs at this time.

Update 11/3/2021:

At this time our investigation has revealed a small number of customers with an update issue that will be remedied in our next release. Evaluating catalogs sent to us (thank you) has revealed three classes of failure:

Customers who are affected by this bug (We've returned catalogs for the original group supplied to us)
Customers whose catalogs have no issue upgrading on our end. (We've returned catalogs updated to those customers who've supplied them)
Customers whose catalogs have a flaw preventing upgrading requiring recovery from a catalog repair (Adobe Customer Care) or recovery from a backuple

A responable bridge step would be to revert to 10.4, open your catalog, run an Optimize Catalog, backup your catalog and then update to 11.0 and attempt to update this backup. If that doesn't work proceed to the next step.

For those customers having an issue still, engineering has created a file to help obtain logging information for the engineering staff. The file (config.lua) is available at this link: https://shared-assets.adobe.com/link/cadbc675-4e28-45a2-7659-f2e05ef7ed66

On Mac: ~/Library/Application Support/Adobe/Lightroom/config.lua.

On Windows: C:\Documents and Settings\user name\Application Data\Adobe\Lightroom\config.lua.

If you are experiencing this problem still, install the file, restart your computer and attempt to upgrade your catalog again.

Specifically:

Updatev11.log and AgCatalogUpgrade.log are requested. Both of the log files will get created in USER_HOME/Documents/LrClassicLogs folder.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

T

toddw87596891

Participant

I updated to Lightroom V11 this morning and when I launched the program it said that it needed to update my old catalog to the new version of Lightroom (v11). But about 3 or 4 minutes into the update, it crashes. I tried it a couple more times and it always crashes. How do I get up and going with the new version and getting my catalog converted?

J

jennb11946805

Participating Frequently

Also having the same issue. Sometimes I don't even make it to the catalog update and it crashes...

J

jdliddil

Known Participant

I optimized the catalog in LR 10.4, backed up. Made a renamed copy and then tried LR 11. Still fails to convert catalog. Going back to 10.4. What a total waste of time. Testing much, Adobe?

J

jdliddil

Known Participant

Same issue. Downgraded to LR 10.4 and am back in business. I'll backup the catalog and try the rename method. This is a bug for sure

M

MarcelB94021991

Participant

I am having the same problem with my upgrade from V10.4 to V11.
LR reset to V10. LR will then work normally again.