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JasBU
Participant
April 23, 2015

P: Closing the crop tool with lights out makes entire screen go black

  • April 23, 2015
  • 24 replies
  • 1514 views

When croppin in "Dim The Lights" or "Lights Out" modes, closing the crop tool while still in the develop module makes the entire screen, including the image, go dim or black, respectively.

System Information:
Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.10 [3]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 24,576.0 MB
Graphics: NVIDIA GeForce GT 775M 1024 MB

    This topic has been closed for replies.

    24 replies

    B
    boomerek
    Participating Frequently
    November 3, 2015
    Yes, everything is up to date. During that period, since the "bug" was introduced there were several different driver, lightroom updates and other changes in the system including whole system change to windows 10 (with clean driver installs etc.) nothing helped..
    J
    J453
    Legend
    November 3, 2015
    Ok. Just to confirm, is your video driver up-to-date? Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

    Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
    B
    boomerek
    Participating Frequently
    November 3, 2015
    I've just updated to windows 10 but this issue was present for several months while I was on windows 7
    I use most recent build of Lightroom CC. As i mentioned before this issue was introduced few versions back. (around 6 months ago is my guess)
    J
    J453
    Legend
    November 3, 2015
    What OS version are you on? What version of Lightroom are you running?
    B
    boomerek
    Participating Frequently
    November 3, 2015
    sometimes it's full black on 1st or 2nd screen and sometimes is like in the screenshot above

    Any help?
    B
    boomerek
    Participating Frequently
    November 3, 2015
    B
    boomerek
    Participating Frequently
    November 3, 2015
    Hello

    In two monitor setup this problem is still present!
    F
    FeedbackCommunityMember
    Inspiring
    August 11, 2015
    I have been using the LR6 trial version for over 2 weeks flawlessly, which was updated automatically during that period to the latest version. I am having L-Y-Y issue as above. Resolves as below but obviously this issue has NOT been sorted in the latest update.
    A
    alexander_konovalov
    Participant
    June 16, 2015
    Thank you Rikk!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 16, 2015
    Alexander, I think this is a different problem you are seeing. This thread is about the Crop tool. I can duplicate what you are seeing and have filed a bug.
    Rikk Flohr: Adobe Photography Org
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