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Known Participant
Oct 10, 2023 11:26 PM UTC
Released

P: Compare View on 2nd Monitor shows no image on Zoom.

After LR Classic 13.0 and update 13.0.1 Lightroom is behaving weird on my second monitor.
Before I could use the compare mode on the second monitor when in the develop module on the first without any issues.
Could zoom in and out on the comparisons.
After the update this behaves odd.

Sometimes it will zoom in and out as before but most of the time it doesn't and one of the selected pics for comparison won't even show (just black) or sometimes even zooms in at a different percentage compared to the other. This only occurs when in the Develop module.


Switching from Compare to Loupe on the second monitor sometimes won't work either - display goes black.

When I switch to the Library module on the first screen there's no issue.

 

I've got a very robust Windows system with 32 GB of RAM and a NVIDIA GeForce RTX 3060 Ti 8GB of RAM which before (v 12.5) just did the job without any trouble.

Seems like Adobe rushed to do this update but forgot to test it thouroughly.

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162 replies

NYNC
Known Participant
Dec 14, 2023 10:17 AM UTC

Having upgraded to the latest (December) version of  the NVIDIA Studio Graphics Driver (546.33) before now upgrading from LR Classic 12.5 to LR Classic 13.1, I can confirm (en anglais) that the bug present in LR 13.0-13.02 has been fixed at least for the GeForce RTX 3070 Ti running under Windows 11 with that driver.  Both Compare View and zooming in Develop mode function normally on monitor 2 even with GPU acceleration enabled. 

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Participant
Dec 14, 2023 6:54 AM UTC

Super !
MAJ faite et tout est rentré dans l'ordre.

Merci 🙂

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Inspiring
Dec 14, 2023 4:49 AM UTC

Thank you, Rick...and the team!!  Happy Holidays.

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Rikk Flohr-Retired
Adobe Employee
Dec 14, 2023 4:11 AM UTC

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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Rikk Flohr: Adobe Photography Org
Participating Frequently
Dec 12, 2023 8:17 PM UTC

Ooops! Spoke too soon, I guess. Right in the middle of an editing session, it suddenly quit working again.  Rats!

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Inspiring
Dec 12, 2023 8:08 PM UTC

Yep....3090TI. Checked both library (works) & develop (don't)

 

EDIT: Reboot one more time.....same

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Participating Frequently
Dec 12, 2023 7:52 PM UTC

It seems to be working fine on my RTX3060 system now! Finally! Did you restart?

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Inspiring
Dec 12, 2023 7:29 PM UTC

Nope...no fix there...just tested 

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Participating Frequently
Dec 12, 2023 7:12 PM UTC
Je l'ai installé. Non, ça ne règle rien.
La solution est dans le camp d'Adobe (qui ne répond pas au téléphone), pas
de NVIDIA.
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NYNC
Known Participant
Dec 12, 2023 6:41 PM UTC

NVIDIA issued a new Studio Driver today, version 546.33. Can someone from Adobe comment on whether this update fixes the GPU acceleration problem that is the basis of the issue in this thread? Nothing in NVIDIA's release notes indicates that it does.

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