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Known Participant
October 10, 2023

P: Compare View on 2nd Monitor shows no image on Zoom.

  • October 10, 2023
  • 130 replies
  • 26143 views

After LR Classic 13.0 and update 13.0.1 Lightroom is behaving weird on my second monitor.
Before I could use the compare mode on the second monitor when in the develop module on the first without any issues.
Could zoom in and out on the comparisons.
After the update this behaves odd.

Sometimes it will zoom in and out as before but most of the time it doesn't and one of the selected pics for comparison won't even show (just black) or sometimes even zooms in at a different percentage compared to the other. This only occurs when in the Develop module.


Switching from Compare to Loupe on the second monitor sometimes won't work either - display goes black.

When I switch to the Library module on the first screen there's no issue.

 

I've got a very robust Windows system with 32 GB of RAM and a NVIDIA GeForce RTX 3060 Ti 8GB of RAM which before (v 12.5) just did the job without any trouble.

Seems like Adobe rushed to do this update but forgot to test it thouroughly.

This topic has been closed for replies.

130 replies

NYNC
Known Participant
December 14, 2023

Having upgraded to the latest (December) version of  the NVIDIA Studio Graphics Driver (546.33) before now upgrading from LR Classic 12.5 to LR Classic 13.1, I can confirm (en anglais) that the bug present in LR 13.0-13.02 has been fixed at least for the GeForce RTX 3070 Ti running under Windows 11 with that driver.  Both Compare View and zooming in Develop mode function normally on monitor 2 even with GPU acceleration enabled. 

Participant
December 14, 2023

Super !
MAJ faite et tout est rentré dans l'ordre.

Merci 🙂

Inspiring
December 14, 2023

Thank you, Rick...and the team!!  Happy Holidays.

Rikk Flohr_Photography
Community Manager
December 14, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Participating Frequently
December 12, 2023

Ooops! Spoke too soon, I guess. Right in the middle of an editing session, it suddenly quit working again.  Rats!

Inspiring
December 12, 2023

Yep....3090TI. Checked both library (works) & develop (don't)

 

EDIT: Reboot one more time.....same

Participating Frequently
December 12, 2023

It seems to be working fine on my RTX3060 system now! Finally! Did you restart?

Inspiring
December 12, 2023

Nope...no fix there...just tested 

Participating Frequently
December 12, 2023
Je l'ai installé. Non, ça ne règle rien.
La solution est dans le camp d'Adobe (qui ne répond pas au téléphone), pas
de NVIDIA.
NYNC
Known Participant
December 12, 2023

NVIDIA issued a new Studio Driver today, version 546.33. Can someone from Adobe comment on whether this update fixes the GPU acceleration problem that is the basis of the issue in this thread? Nothing in NVIDIA's release notes indicates that it does.