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Azereal
Participating Frequently
January 25, 2025

P: Crash (10266620)

  • January 25, 2025
  • 21 replies
  • 4272 views

I don't know what my next steps are because nothing really works.  

 

Here is the error rport

Moderator:

We’ve removed your pasted Crash Report from this post. Crash reports are of little use in a vacuum. It is far more important to submit the Crash Report with your email attached so it can be reviewed in full by the engineering staff. Additionally, posting this much text into a forum post breaks several forum features, including translation. Lastly, Community Experts are not likely to scroll dozens of pages to review the information here. If you feel you must post a report in addition to submitting it via the dialog, please use an attachment instead. 

Thank you for your understanding. 

21 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 17, 2025

Greetings all, 

 

A new update for the Adobe Photography products has been released.  The June update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org
D
drtonyb
Legend
April 3, 2025

@christopher_5362 

 

By not engaging here, you are not helping yourself. If you want help, you need to participate.

 

You provided a crash file in a Word document; not the most suitable format and not much use to anyone here other than Adobe.

 

If you are getting a crash dialog, it is best to submit the crash report via the dialog, not post it here.

 

Rather than just saying "it crashes immediately", a screenshot when LrC 14.2 crashes might help provide some clues.

 

Do you have any 3rd party plugins installed?

 

D
drtonyb
Legend
April 3, 2025

@christopher_5362 

 

I installed the Intel GPU driver version 32.0.101.6651 and set LrC to use my Intel UHD Graphics 750 GPU. LrC started without crashing, but it disabled the GPU "due to an error". I then updated the driver to the latest version 32.0.101.6653, but got the same result, GPU disabled.


Adobe needs to analyse your crash report to try and pinpoint where it's going wrong.

 

C
christopher_5362
Participant
April 3, 2025

OK... I have done a complete clean again and installed an older verison (V13.5) of Lightroom Classic and it opens and is working fine.   I then tried to upgrade to the lastest version (V14.2) and it crashes immeadiately.  Could it be a driver conflict?

D
drtonyb
Legend
April 2, 2025

@christopher_5362 

 

I see you are in the Eastern States, I'm in Western Australia. I also see that you are using the built-in Intel GPU. My Windows 11 system also has a built-in Intel GPU, but I use an NVIDIA GeForce RTX 3060 GPU. My Intel GPU driver is one version out of date, so I will install the latest, then set LrC to use that GPU instead of the NVIDIA GPU and report back what happens.

 

As I understand it, you are not even getting to the "opening a catalog" stage. Is that correct?

 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 2, 2025

@christopher_5362  You don't answer my questions.

Do you have tried to restore a catalog from a backup and/or create a new catalog?

 

Sometimes issues are specific to your user account. Testing a clean user account can help to solve a lot of potential problems in one go. If you’re not sure how to create a clean user account, click here for Microsoft and Apple’s official instructions.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    C
    christopher_5362
    Participant
    April 2, 2025

    I have done a clean - three times - and Lightroom Classic is still crashing when I try to open it. Am at my whits end!!!  Any other suggestion please????

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 1, 2025

    @christopher_5362 

    Do you have tried to restore a catalog from a backup?

    Do you have tried to create a new catalog?

    What happen when you hold down the Ctrl-Key while starting LrC?

     

    Do has been changed on your system before the error occur?

     

    If all doesn't help, I recommend a a complete and clean reinstallation by following the steps below:

     

    If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,   https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    It's sound drastic and is a lot of work, but in my experiense a clean reinstallation helps to solve problems in many cases.

     

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    C
    christopher_5362
    Participant
    April 1, 2025

    Thank you for all this.

    I have worked my way through the list and tried everything suggested.   I still have the same problem – Lightroom Classic crashes straight away.  I can't check the catelogue, as it crashed when I try to open

    Any further ideas??

     

    C
    christopher_5362
    Participant
    March 31, 2025

    Lightroom Classic crashes a few seconds after opening.  Photoshop and Lightroom open fine with no issues.

    Error report attached.   Fix and suggestions please??

     

    [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 31, 2025

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

    Troubleshoot GPU issues | Lightroom Classic (adobe.com)

     

    Another step is to try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    It's recommended to backup your preferences before you reset the preferences to the default settings:

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    Check if your system is up-to-date Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver? If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    A faulty catalog can also be a reason for crashing Lightroom. 

    Try to restore a catalog from backup.  If this doesn't help hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

    First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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